Senior Manager, Learning And Development
Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world's largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.
Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.
This position is responsible for advising and actioning the learning and development strategy for Make-A-Wish leaders, employees, and other target audiences. This individual will build, and scale mission aligned leadership experiences to develop the skills and mindset to lead, at all levels. This position will design and deliver programs and solutions to build enterprise culture engagement across the National Office and full enterprise, and that align with the organization's goals and annual cycle plans. The individual will be a thought leader, partnering with cross-functional teams on enterprise learning initiatives. They will be responsible for leading a learning solutions design expert and working collaboratively with the People (HR) and Strategy Teams as well as colleagues across the enterprise to assess, identify and execute upon individual and organizational learning and development needs to grow leadership competencies and build culture.
Knowledge and abilities include :
- Demonstrated ability to collaborate to build and execute learning strategies across multiple departments and stakeholders
- Experience directly leading others
- Experience leading and influencing others without direct authority, and across geographically dispersed groups
- Demonstrated ability to organize and prioritize work and make timely decisions
- Ability to manage multiple large-scale projects coordinating both internal and external resources
- Creative instructional design and development capabilities
- Exceptional facilitation and training delivery skills
- Excellent writing and editing skills, and strong attention to detail
- Demonstrated critical thinking and solutioning skills Operate effectively and with agility in a fast-paced environment
Duties and responsibilities include :
Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findingsProvide coaching and mentoring to emerging leaders, in partnership with HR Business PartnersCollaborate across the People / HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management programs)Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor-led, e-learning, guides, and resource materials)Evaluate L & D requests from other groups / departments, determine approach and measures of success, etc.Facilitate learning programs, courses, and workshops, across the National Office and ChaptersEvaluate existing learning solutions for efficiency, effectiveness, and / or for potential leverage and broader usageIdentify and implement program improvements, tools, and technology to enhance processes for learning executionAssess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for successEvaluate and manage external vendors as neededDevelop and deliver enterprise learning and innovation strategy that ties to the overall Strategic PlanCreate training and development content using instructional design techniques and expertiseCollaborate across HR / People and IT teams to ensure data integrity / reporting, and process documentation and system improvement such as the Make-A-Wish LMSQualifications include :
Bachelor's degree in human resources, education, business, or related field required5+ years of experience in Learning & Development and / or Organizational Development and Instructional Design experience2+ years in a leadership rolePreferred certifications : Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, ProsciA clear understanding of the employee life cycle and workforce trendsDemonstrated superior communication skills (verbal, written and presentation)Experienced in creating learning and development experiences that promote a culture of inclusion and belongingDemonstrated experience in providing training using a variety of training platforms / techniques (i.e. classroom, e-learning, webinars, gaming, etc.)Knowledge of instructional design theory and Adult Learning PrinciplesFamiliarity with learning technology ranging from LMS to web-enabled learning solutions such as Articulate, WellSaid etc.Advanced knowledge of Microsoft Suite, including Word, Excel and PowerPoint required in addition to trainingWorking environment includes :
Fully remote work environmentSome travel requiredMay require work outside a traditional Monday Friday work week, and outside normal business hours.This role's hiring range is $95,000 - $110,000 USD.
What We Offer : Benefits :
Comprehensive benefit package, effective day 1 : Medical, Vision, Dental, WellnessCompetitive compensation with annual incentive potentialHealth Savings Account and Flexible Spending Account OptionsHealth Reimbursement Account fully funded by Make-A-Wish AmericaShort Term Disability, Long Term Disabilityand Life InsuranceAdditional Insurance Plans : Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo401(k) Retirement Savings Plan with 5% match after one year of serviceEligibility for student loan forgiveness through the Public Service Loan Forgiveness ProgramThe organization will send a laptop, 24" monitor, and a docking station / adaptor to new hiresTime Off :
Up to 15 PTO days10 Sick Days11 Paid Holidays2 Volunteer Days after one year of service2 Personal Days accrued annuallyParental LeaveAlso...
Employee Awards and Recognition ProgramsIndividual and Leadership DevelopmentDiscounts and special offers for theme parks, events, hotels, concerts, and movie ticketsMonthly premiums paid for the employee for vision, dental, and short / long term disability.