Assistant General Manager- Bryn Mawr

Overview

The Assistant General Manager (AGM) plays a vital role in the daily success and long-term growth of The Buttery. Working closely with the General Manager the AGM helps oversee all aspects of café operations from leading and supporting the team to ensuring exceptional customer experiences and maintaining high standards across service quality and efficiency.

This is a hands-on leadership role for someone who thrives in a dynamic environment loves hospitality and brings a strong sense of ownership and care to everything they do. The ideal candidate is an experienced food and beverage leader who is organized adaptable and passionate about building strong teams and positive culture.

Were looking for someone whos ready to roll up their sleeves lead by example and help shape this new space into a thriving part of the community. As Assistant General Manager youll work closely with the General Manager to hire train and develop a strong team while upholding The Butterys high standards of quality hospitality and care. This role is key in building the foundation for our next chapter and ensuring a seamless thoughtful guest experience every day.

Responsibilities

General :

• Lead daily operations of the store and café in conjunction with the General Manager and fosters a positive efficient team environment.
• Ensure exceptional customer service handling inquiries and resolving issues to uphold a welcoming and professional guest experience.
• Oversee staffing and scheduling including training coaching and performance support while managing labor to meet operational and budget goals.
• Support financial and operational goals monitoring sales COGs labor and expenses and identifying areas for improvement in workflows and profitability.
• Maintain product quality and merchandising supporting food and beverage prep menu development inventory and retail display standards.
• Ensure health and safety compliance keeping all front- and back-of-house spaces clean organized and up to code.
• Collaborate on marketing and promotions assisting with initiatives that drive customer engagement brand awareness and sales.

Qualifications

What We Offer

About Us

We believe in more than just serving exceptional food and drink we believe in fostering a community where great people comfort and quality converge.

The Buttery is many things :

We are a communal gathering place that fosters care and warmth through great hospitality in our customers lives. But most importantly we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.

Required Experience :

Director

Key Skills

Restaurant Experience,Hospitality Experience,Assistant Manager Experience,Management Experience,Accounting,Conflict Management,Computer Literacy,Hotel Management,Leadership Experience,P&L Management,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1