Job Description
Job Description
We currently have an opening for an ongoing, part-time contract employment opportunity for an Online Community Manager in the banking industry.
This role requires weekend hours ONLY, working full days on Saturdays and Sundays. This is a set shift, and there is no flexibility in the schedule.
Responsibilities :
- Manage online communities across various platforms such as Reddit, TikTok Today, Facebook, YouTube, Instagram, and Twitter
- Proactively engage with community members to drive participation and brand affinity
- Function as a moderator for online discussions, removing comments that may be inappropriate or disruptive
- Collaborate closely with the customer experience and product ops teams to align community engagement with overall business objectives
- Utilize social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros for effective community management
- Maintain a customer support / service mindset, ensuring all community interactions are managed with professionalism and empathy
- Understand the nuances of moderation, acting not just as an enforcer of rules, but as an active participant in the community
- Leverage content management systems and databases for efficient community management
- Monitor online communities for potential issues or crises and respond accordingly
- Document all community interactions for future reference and analysis.
- Prior experience in Community Management, particularly for gaming communities, fintech providers, or in social media roles.
- Expertise in managing communities on Reddit is a must. Proficiency with other platforms like TikTok Today, Facebook, YouTube, Instagram and Twitter will be advantageous.
- Familiarity with social media tools such as Sprinklr, Sprout Social, Spark Central, Khoros.
- Previous experience in customer support or service oriented role (contact center background can be an asset).
- Excellent understanding of online community moderation - viewing oneself as a participant rather than a leader.
- Proven track record of building processes for systematizing community engagement.
- MUST be available to work full-days (8 : 30am-5 : 30pm) every Saturday and Sunday.
To succeed in this role, you need to be proactive, highly collaborative, possess a marketing mindset and have the ability to connect with users authentically.
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