Social Work Concierge

We are looking for a reliable social work concierge to act as a facility liaison for our residents. The ideal candidate will be a smart and trustworthy individual able to provide residents with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant resident experience.

Responsibilities

Assist with clinic appointment / transportation arrangements

Welcome new admissions to the facility

Act as the point of reference for residents who need assistance or information

Understand customer’s needs and provide them with personalized solutions by working with the various departments

Arrange events, excursions, transportation etc. upon request from residents

Answer the phone, take and distribute messages or mail and redirect calls

Respond to complaints and find the appropriate solution

Assist in discharge preparations and room changes

Skills

Experience in customer service or relevant role is an advantage

Proficiency in English; multilingual (Spanish) is strongly preferred

Excellent communication skills and interpersonal skills

Polite and confident with a great deal of patience

Ability in multitasking and time-management

Aptitude in resolving issues with a customer-focused orientation