Technical Support Representative

Nomad Internet Remote Job Posting

We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly "going out".

Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements.

We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country!

Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel!

At Nomad Internet, we are the best in the world at one thing : Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test.

Job Description

This is a remote position.

Job Overview : As an Online Chat Tech Support Agent in the USA, you'll play a pivotal role in delivering exceptional real-time assistance to our customers via web-based chat and both inbound and outbound calls. Your responsibilities will encompass troubleshooting technical issues, addressing product inquiries, and ensuring overall customer satisfaction.

Responsibilities :

• Swiftly and effectively manage customer inquiries through live chat, as well as inbound and outbound calls.
• Diagnose and resolve technical issues related to our products and services.
• Provide customers with clear and concise step-by-step solutions.
• Offer insights for issue resolution and recommend potential product enhancements.
• Collaborate closely with cross-functional teams, including phone and email support.
• Accurately document support interactions in our CRM system.
• Escalate unresolved issues to the relevant internal teams.
• Consistently meet or exceed key performance indicators, including response times and customer satisfaction ratings.
• Keep abreast of product knowledge, technical specifications, and company policies.

Qualifications :

Skills :

Work Environment : This role can be performed either remotely or in an office setting. Flexibility for shift work, including weekends and holidays, may be necessary.

Requirements

Qualifications :

Benefits

Compensation and Benefits :