Lead Specialist I, Release Management

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KPMG is currently seeking a Lead Specialist I, Release Management to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities :

• Aid in the governance of critical Service Management disciplines such as Release Management, Change Management and Configuration Management; participate in planning sessions related to projects or new technologies, to implementing process improvement within the Service Management area; document discussions and agreements; facilitate gate review, change advisor boards and IT operational meetings
• Establish liaison relationships with business partners and IT departments in order to provide process solutions to meet user needs; assess process improvement needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advise on options
• Review change requests, ensuring that all requests are complete, accurate and follow established processes, policies and procedures; facilitate daily operations meetings, weekly Change Advisory Board (CAB) meetings and Post Implementation Review (PIR) meetings
• Monitor and analyze metrics to ensure customer satisfaction; promote an understanding of IT Service Management roles, processes and activities for business units and IT departments; support and participate in formal reporting related to IT Operations
• Coordinate with SMEs to gain necessary approvals for requested changes; review risk information for potential issues and determine mitigation plans; verify the quality and completion of pre and post change implementation requirements such as testing approvals, scheduling, risk and impact analysis, release and deployment plans and backout plans
• Participate in the Change Advisory Board as needed to represent change implementation activities; assist in the development of user manuals and knowledge databases and assist in user training; validate key implementation milestones within changes; analyze the relationship between incidents and implemented changes.

Qualifications :

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants : Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.