Account Support Analyst

Account Support Analyst

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing Together.

The Account Support Analyst is responsible for supporting the Account Management Leadership team in the day-to-day report reconciliation for assigned accounts. The individual will be required to review and compare data sets in different formats, assuring the highest quality output before report delivery. Strong rapport with internal departments to be developed to aid in communication.

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities :

• Primary contact and Subject Matter Expert (SME) on assigned accounts, internally, for weekly / monthly report review
• In-depth knowledge of required applications, data configuration and management, operational processes, troubleshooting and problem-solving tactics and tools
• Assist Account Manager with new account reporting needs including coordination across all operational, data and IT teams
• Establish strong client relationships as needed
• Responsible for client reporting, issue resolution and escalations
• Collaborate with Account Manager on strategies and tactics associated with growth opportunities
• Collaborate with Operations and Finance departments on improving client best practices and process improvements that will enhance efficiency and revenue
• Backup coverage for colleagues as necessary
• Proactively seek solutions to address unique client requirements
• Inform Account Manager or Director when issues arise that jeopardize achieving SLA's
• Work with Account Managers to oversee, distribute and / or present client reports and success stories monthly
• Identify and address any internal or external trends in volume, tagging behavior or performance, etc.
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Soft Skills :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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