Manager, Inside Sales

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what'spossible?

Location : Remote

Job Summary

Manages inside sales accounts by building strong client relationships, driving revenue growth, and ensuring customer satisfaction. Coordinates account strategies, benchmarks sales performance, and defines key objectives to maximize business opportunities. Advises with managers to develop tactical and operational plans, allocate resources effectively, and ensure quality and consistency in account management practices.

Key Responsibilities

• Manages the inside sales team by setting objectives, monitoring performance, and ensuring alignment with organizational goals and sales targets.
• Establishes strategic priorities and adapts departmental plans to address operational challenges and resource needs effectively.
• Ensures quality of sales processes by monitoring performance metrics, addressing customer concerns, and implementing improvements to enhance service levels.
• Coordinates processes and assignments to optimize team efficiency, ensure timely responses to client inquiries, and maintain high customer satisfaction.
• Executes targeted sales initiatives to drive revenue growth, improve conversion rates, and expand the organization's market presence.
• Advises senior leadership on sales trends, challenges, and opportunities, providing data-driven insights to inform strategic decisions.
• Defines project terms and sales strategies to ensure clear objectives and deliverables for the team and clients.
• Evaluates performance of team members, providing coaching, mentorship, and development opportunities to enhance skills and drive results.
• Hires and develops talent within the inside sales team, ensuring the team possesses the expertise and capabilities to meet organizational goals.
• Performs other duties as assigned
• Complies with all policies and standards
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Required Education & Experience

Minimum Education Level : Bachelor's Degree

Years of Experience : 5-7 Years

Preferred Education & Experience

Years of Experience : 8-11 Years

Spans of Control

Does this role Manage Southwire Team Members : Yes

Number of Direct Reports : 5-10

Travel

Travel : None

Physical Requirements

Moving : 5%

Standing : 5%

Sitting : 90%

Working Conditions

Office

Equipment

Computer / Keyboard

Competencies

Attracts Top Talent

Communicates Effectively

Courage

Decision Quality

Drives Results

Financial Acumen

Skills

Salesforce

Sales Prospecting

Negotiation

Forecasting

Lead Generation

Influencing Skills

Accountability

Process Improvement

Customer Relationship Management

Selling Techniques

Benefits We Offer :

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.