Customer Service Administrator

Customer Service Administrator

Job Locations

US-OR-Milwaukie, Portland

ID

2025-17247

Overview

Element has an opportunity for a Customer Service Administrator, who will primarily be responsible for receiving jobs from clients and entering them into the laboratory system, ensuring timely submission of materials into the testing areas, speaking with clients to provide updates or resolve issues, and entering results once testing is complete.

The ideal candidate will be customer focused, action oriented, approachable and able to thrive within a dynamic work environment. This role will require Saturday and Sunday working and may eventually move over to a Tuesday to Saturday, or Wednesday to Sunday schedule.

Salary : $21- $25 / hr DOE

Weekend work as needed

Responsibilities

Enter new jobs into the Laboratory Information Management System (LIMS).

• Ensure that jobs are provided to the testing departments correctly and on time.
• Maintain accurate records and filing.
• Assist customers both face-to-face and via email and telephone.
• Receive results from the testing departments and enter them into the LIMS system.
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook.
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance.

Work Environment :

Skills / Qualifications

3-years of customer service experience strongly preferred

Ability to read and interpret documents such as customer testing specifications

Proactive attitude, who is able to manage own workload but enjoys working as part of a small team

Excellent time-management skills and ability to re-prioritize based on changing needs of the customer

Proficiency in Microsoft Applications (Word, Excel) as well as general computer literacy is a must

Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.