Senior Customer Service Associate

Job Description

Customer Service Specialist $55,000 - $70,000 medical, dental, vision, prescription card, life, 401k long term disability, short term disability, vacations days and sick / personal days and so much more....

We are an energetic, vibrant, thriving metals manufacturing firm. You will be the liaison between our customers and the production team that is custom building their orders. We will tap into your talent, skills, and ingenuity along with your natural ability to think critically and share your ideas with the team. We are tight knit, supportive and hardworking, we understand and value that each person and each position play a critical role in our drive for excellence. You and your ideas will matter. Our success comes from collaboration, respect and pride in doing great work. Our president is hands on, roll his sleeves up and help out wherever needed. We are the kind of place that honors its employees, celebrates birthdays and has the Christmas party right here on site.

We need to hire someone extraordinary who loves to ask questions and has a great deal of natural curiosity. You are the type of person who needs to know how things work and how to make them better. You will work very closely with the customers as well as our production people. You will communicate needs and ideas and even participate in getting the design carried out. You are confident but grounded you are smart without needing to show off. You are a natural problem solver who is energized by challenge and are equally comfortable solving a complex process problem as you are helping on the line or pitching your thoughts to the leadership team . You don’t see manufacturing as a chore you get that it’s a craft. This is a place where you will use your brain, your hands and your heart and play an integral part in our taking things to the next level. Sky is the limit for your future and your career.

Productively neurotic or neurotically productive, either way, you’ll fit in perfectly as you will be responsible for researching, following up on compliance, and analyzing data, understanding trends and developing recommendations for actions. Use your skills to influence through strong relationships, experience, data and the ability to manage confidential information. We will rely on your ability to communicate complex information and the ability to stylistically adapt communication taking into account the audience.