Ford Service AdvisorCerritos Ford Inc • Cerritos, CA, US
Ford Service Advisor
Cerritos Ford Inc • Cerritos, CA, US
30+ days ago
Job type
- Full-time
Job descriptionPrevious experience as a Service Advisor in a dealership setting A valid driver’s license and acceptable driving record Creative, positive, team player attitude Ability to analyze situations and make win-win business decisions Honesty, empathy, and exceptional communication skills Leadership skills in team-based and independent settings Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth. Invest in Yourself – Tuition Reimbursement Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving. Enjoy Complimentary Group Life Insurance for Added Peace of Mind. Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team. Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location. Secure Your Future - Build Wealth with 401k Matching Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
Job Description
Job Description
Location : Cerritos, CA | Type : Full Time | Salary : 60,000 - $125,000
Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida . With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!
As a Service Advisor , you’re one of the most important team members at Norm Reeves Ford . You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.
What You’ll Do :
- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need :
What We Offer :
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Service Advisor Ford • Cerritos, CA, US
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