Principal, Customer Centric Research

Principal, Customer Centric Research

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP's case, since the 1890s. We're building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through :

• Continual growth : In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
• Active engagement : We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
• Total compensation : UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match and additional non-discretionary employer contribution for eligible employees, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

TEP is committed to providing the highest quality service to our customers. Be a part of helping us reach this commitment.

What you will do :

What you bring :

The Principal for Customer Centric Research is responsible for researching customer centric behaviors and technologies that will further improve our customers' experience with us to the point it translates into increased loyalty, customer satisfaction, and net promoter scores. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. The candidate must be a champion of insights-driven strategy, evidence-based decision making, and continuous innovation.

This individual in this role will deliver powerful stories through complex data, generates deep insight into the needs, motivations, passions, and challenges in the lives of our client's customers by translating the information into strategies and services that elicit valuable customer behaviors.

Human-Centered Design Process Activities :

Interdepartmental Collaboration and Innovation :

Advocate for Customer Needs :

Accountability - Definition of Expected Outcomes :

This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Minimum Qualifications :

Preferred Qualifications :

Pay Rate : Competitive salary based on qualifications and experience

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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