IT Operations Manager Lead

IT Operations Manager

Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment. The Operations Manager Lead will be responsible for ensuring operational excellence, systems uptime, infrastructure health, patching cycles, and support desk performance. The ideal candidate has strong hands-on technical knowledge, ITIL-based management experience, and the ability to lead teams in dynamic environments.

Duties and Responsibilities :

• Oversee all O&M functions including systems administration, patch management, asset management, backup / recovery, and monitoring.
• Supervise service desk operations, incident escalation, and Tier 2 / 3 support resolution.
• Maintain compliance with security standards and support incident response and audit readiness.
• Develop and maintain runbooks, SOPs, and change control processes.
• Ensure continuity through disaster recovery planning, testing, and documentation.

You MUST have :

It's great if you also have :

Education :

Company Description :

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team! Titan is proud to be a Service-Disabled Veteran Owned Business.