Customer Care Representative

Job Description

Job Description

Description :

The Customer Care Representative is responsible for answering telephone call inquiries and promoting State Savings Bank products and services. This person will research and resolve issues or concerns as they relate to State Savings Bank products and services to ensure customer satisfaction and retention. The Customer Care Representative will perform various tasks including transferring funds, providing account balances, resetting passwords and troubleshooting basic online banking, mobile banking and bill pay questions. They will handle all customer interactions (external and internal) in a professional manner and build relationships using our “Yes, I can!” service approach through all channels of communication.

THIS IS AN IN-PERSON POSITION IN TRAVERSE CITY, MI.

Requirements : Qualifications

• Retail Banking Experience preferred
• Proven organizational and customer service skills
• Good interpersonal, communication and computer skills
• Professional writing skills
• Intermediate level of Excel knowledge helpful, but not required

Key Responsibilities

Some extended hours and Saturdays required