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Middlesex Health
Customer Financial SupportMiddlesex Health • 28 Crescent St, Middletown, CT 06457
Customer Financial Support

Customer Financial Support

Middlesex Health • 28 Crescent St, Middletown, CT 06457
30+ days ago
Job type
  • Part-time
Job description

Part-time/30 hours

Summary:

  • Works in the customer service department responding to all incoming inquiries related to services performed, insurance issues, and payment inquiries.
  • Updates demographic and insurance information as needed in EPIC system.
  • Calculates patient estimates for services upon request.
  • Identifies any billing/patient issues, routes calls to appropriate areas as needed, and brings escalation calls to supervisor’s attention.
  • Sets up payment plans for patients according to department guidelines.
  • Accepts payments and processes credit card payments in real time.
  • Knowledge of Financial Assistance programs that are available and ability to discuss these options with customers.
  • Respond to correspondence from attorneys offices.
  • Resolve Collection Agency return reports using set procedures in place.

This position is on-site. In office hours are Monday - Friday 9:00am-4:00pm.

Minimum Qualifications:
  • Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
  • Strong computer skills
  • Ability to work independently and as a team member with minimum supervision
  • Ability to maintain a professional manner even under stressful situations
  • 1 year customer service experience
Preferred Qualifications:
  • Hospital patient accounts
  • Epic experience
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Customer Financial Support • 28 Crescent St, Middletown, CT 06457

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