Support Call Coordinator

Support Call Coordinator

Do you enjoy new and varied work projects that change each day? Do you like thinking outside of the box and creating problem solving? Do you enjoy helping people and making an impact? If yes, then this position is for you!

The Support Call Coordinator is responsible for answering / logging / routing customer support calls received via the internet and by phone. Support Call Coordinators are also responsible for coordinating all customer related activity outside of Accounting for CIC's customers. This position is an entry level position where individuals learn about CIC and grow into various positions within the organization.

A Culture Index survey will be sent to you via email upon completion of the application. This must be completed in order to be considered for the position.

Core Responsibilities :

• Answer / Log / Route an average of 25 30 Support Calls per day.
• Coordinate Travel Preparations for Peopleware / Technical Staff including flight, hotel, and rental car reservations.
• Create Peoplewires for customer communications regarding upcoming training classes and software releases.
• Assist CIC's Technical staff with scheduling software releases for customers.
• Maintain customer contact information in CIC's systems.
• Prepare CIC's standard documentation for customers.
• Assist behind the scenes with CIC Symposiums and Workshops.

Required Skills :

Bonus Skills and Experience :

Starting Salary and Perks :