Dispatcher

Job Description

Job Description

Description :

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be part of something BIGGER?

Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services Company, is looking for a dynamic- Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for :

• Create and organize RNC Warranty, Startup and Miscellaneous service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience.
• Receives emergency and non-emergency calls and emails from our builders and homeowners
• Prioritizes calls according to urgency, importance, and geographical location
• Responds to all service requests and books the calls in order of urgency
• Places orders for any warranty parts or supplies needed to complete warranty calls
• Performs warranty submissions with manufacturers and distributors to receive credits for parts purchased
• Registers model and serial numbers of installed equipment for new homeowners with the manufacturer
• Additional duties as assigned.

Required Qualifications :

The physical requirements of this job include :

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits :

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

This is a Non-Exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.

Requirements :