TECHNICIAN II

Job Description

Job Description

Description :

Job Title : Technician II

Job Family : Service

Status : Non-Exempt

Reports To : Service Manager

Location : Norcross, GA

Company Overview :

Milner, Inc. is a vibrant and innovative company committed to providing our clients with the best possible service and support. We believe in investing in our employees, prioritizing diversity and inclusion, and giving back to our communities. If you're looking for a dynamic and exciting career in the business technology solutions industry, we encourage you to consider joining our team.

Job Purpose :

As a Technician II, you will be responsible for performing basic diagnostics, repairs, and maintenance on Multi-Function Printers (MFP). With entry-level experience in networking and connectivity, you will also assist in setting up and troubleshooting networked devices under the guidance of more experienced technicians and the Service Manager.

Core Responsibilities :

Success in this role hinges on your ability to perform each job responsibility satisfactorily. These duties reflect the essential knowledge, skills, and abilities required to undertake all responsibilities. Please note that the frequency of tasks, their percentage of total work time, and work duration might vary based on department, field assignments, and territorial jurisdiction.

Primary Duties and Responsibilities (80%) :

• Perform basic diagnostics and repairs on MFP devices, ensuring timely and efficient service to minimize downtime for customers.
• Conduct routine maintenance on MFPs to prevent breakdowns and ensure optimal performance.
• Assist in the installation and configuration of MFP devices, with a focus on ensuring proper network connectivity for printing and scanning features.
• Provide on-site technical support to customers, addressing basic issues and escalating more complex problems to senior technicians or the Service Manager as needed.
• Maintain accurate records of service activities, including parts used, repairs completed, and customer interactions.
• Ensure compliance with all company policies, safety guidelines, and local regulations.
• Stay informed about new models, technologies, and basic best practices in MFP repair and maintenance.
• Collaborate with team members to ensure a high-quality customer experience.
• Assist in managing parts inventory by accurately reporting parts usage and needs to the Service Manager.
• Provide feedback on recurring issues and potential improvements.

Training and Development (10%) :

Administrative Duties (10%) :

Necessary Qualifications :

Desirable Qualifications :

Working Conditions :

Requirements :