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Director of Operations

Director of Operations

Financial Statement Services, IncOrlando, FL, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Join Team FSSI and Become an Employee-Owner!

Who We Are :

Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Operations in our Orlando, Florida location. The Director of Operations is accountable for providing leadership and inspiration to departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. Responsibilities encompass both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization’s objective of surpassing client expectations .

Why You’ll Love This Role :

  • Demonstrate your leadership skills with team members in the Digital Print Services, Mailing Services (Automated Mailing, and Custom Inserting), Warehouse and Facilities departments.
  • Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives.
  • Foster a culture of continuous process improvement and accountability.

Your Essential Duties :

  • Oversee the management of all Orlando Production and Production Support departments.
  • Ensure that departmental leadership delivers comprehensive training to employees regarding standards, best practices, safety protocols, company policies, and specific job functions.
  • Complete and approve Corrective Action Reports (CARs) for presentation to clients, in collaboration with other members of Senior Management.
  • Supervise or participate in the oversight of the development and implementation of new operational policies.
  • Ensure consistent evaluation of all Production employees, utilizing sound judgment and relevant Key Performance Indicators (KPIs).
  • Assist in representing the organization during client visits, including conducting tours and attending Q&A sessions.
  • In partnership with direct reports, develop and manage departmental budgets, evaluate and approve purchase orders within budgetary limits, and review monthly expenses with the VP of Operations.
  • Maintain a 99% on-time Service Level Agreement (SLA) compliance and quality rating.
  • Exemplify and advocate FSSI’s Core Values while actively coaching and mentoring employees in their professional journey.

    • Requirements

    What You Bring :

  • Bachelor’s degree preferred.
  • Minimum of 5 years of production management experience overseeing multiple production related departments.
  • Minimum of 10 years of management experience . Excellent understanding of workflow automation and Quality control.
  • Possesses excellent written and verbal communication skills, strong interpersonal abilities , organizational acumen, keen attention to detail, and proven effectiveness in executing projects.
  • Demonstrates advanced technical expertise in operations and workflow management with the ability to convert raw production data into meaningful KPIs.
  • Embodies a strong customer service philosophy , works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels.

    • The description above is a summary of the highlights of the role, a full job description will be provided.

    Benefits

    Why Join Us?

  • Employee Ownership through our Employee Stock Ownership Plan (ESOP) : When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
  • Culture of CARE for our Employees : We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
  • Industry Leadership : FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions.

    • Benefits include :

  • 401(k) & Roth + Employee Stock Ownership Plan
  • Medical, Dental, Vision & Life Insurance
  • Paid holidays, vacation, and sick leave
  • Employee Assistance & Care Programs
  • Additional perks & employee award programs

    • Hiring Pay Range (annual salary) : $120,000 - $150,000

    Ready to grow with us? Apply today!

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    Director Of • Orlando, FL, US

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