Director of OperationsALEXIS LAUREN • Coral Gables, FL, United States
Director of Operations
ALEXIS LAUREN • Coral Gables, FL, United States
1 day ago
Job type
- Full-time
Job descriptionOwn the day‑to‑day execution of client services to ensure seamless, luxury experiences from booking through post‑service follow‑up. Monitor schedule accuracy, client invoices, and platform integrations (EMR and CRM). Manage the general inbox and respond to client email inquiries with prompt, on‑brand communications. Proactively recommend and implement service enhancements that elevate client experience. Must be able to recruit, hire, and train new employees. Lead team in bringing in new clients, increasing revenue, and also working with existing clients to nurture relationships and optimize sales. Train and coach front-desk team members, estheticians and injectors on SOPs, luxury service standards, and operational best practices. Develop and update SOPs and training materials to support corporate and franchise operations. Lead regular staff briefings, performance reviews, and on‑the‑floor mentorship to ensure consistent execution of ALEXIS LAUREN standards. Strong focus on experience and increasing sales and customer retention. Pull daily and weekly operational and performance reports; present findings and alignment metrics to leadership. Check and validate time clock entries for payroll weekly (including tracking system for leads). Prepare and distribute quarterly operations expense tracking reports. Maintain accurate documentation for compliance, audits, and franchise reporting needs. 5+ years operations or clinic management experience in luxury retail, medical aesthetics, hospitality, or related service industries; prior medspa experience preferred. Demonstrated ability to design and implement SOPs and training programs that scale across national locations. Strong analytical skills with experience in reporting, inventory reconciliation, and P&L awareness. Exceptional organizational skills, meticulous attention to detail, and a proactive problem‑solving mindset. Excellent interpersonal and coaching abilities; comfortable leading teams and vendors. Familiarity with POS / booking systems (EMR, Zenoti a plus), CRM tools, Podium (or similar), and standard office software. Flexible availability to support business hours (Tue–Sat), events and any afterhours emergencies Competitive salary and bonus structure Opportunity to shape operations for a growing luxury brand and influence franchise standards. Collaborative, design‑forward work environment and access to industry innovation.
DIRECTOR OF OPERATIONS
About ALEXIS LAUREN
ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless.
Overview :
The Director of Operations is a strategic, hands‑on leader responsible for operational integrity across ALEXIS LAUREN’s Miami locations, superior client experience, and scalable systems across our franchise extensions. This role requires a problem‑solver with exceptional attention to detail, strong people leadership, and a luxury hospitality mindset. This individual will oversee daily execution, while also building SOPs and training programs that can be replicated across locations and vendor partnerships.
Key Responsibilities :
Operations & Facility Management
- Ensure treatment rooms, common areas, and back‑of‑house spaces are pristine, organized, and compliant with clinical and brand standards.
- Oversee daily and weekly cleaning and deeper maintenance schedules; coordinate property repairs and vendor services.
- Manage inventory processes for retail and consumables : restocking, monthly audits, reconciliation, and reorder management.
- Submit, track, and close purchase orders and invoices accurately and on time.
- Package and ship retail orders; oversee retail fulfillment and online order accuracy.
- Submit orders for retail and operational supplies; ensure timely PO closure.
- Restock inventory and consumables.
- Monitor schedule accuracy, booking slots / efficiency, and client invoice correctness.
- Manage main account inbox and CRM oversight.
- Update quarterly staff schedules and confirm vacation / time‑off requests.
Client Experience
Training and SOPs
Reporting and Metrics
Qualifications
What We Offer
How to Apply
Send resume, cover letter, and references to Jess@alexislauren.com with the subject : Director of Operations.
ALEXIS LAUREN is an equal‑opportunity employer committed to diversity and inclusion.
Create a job alert for this search
Director Of Operation • Coral Gables, FL, United States
Related jobs
A company is looking for a Director of Production Operations.Key Responsibilities Manage enterprise-level applications and lead production support teams Oversee project efforts, ensuring alignme...Show more A company is looking for a Sr Director of Store Operations and Communications.Key Responsibilities Lead and develop a high-performing team to foster accountability and operational excellence Est...Show more A company is looking for a Director, Total Rewards.Key Responsibilities Lead and mentor the Total Rewards team to enhance employee benefits and HR systems Design and evolve compensation and rewa...Show more A company is looking for a Senior Director of Product Operations.Key Responsibilities Design and optimize processes for strategic planning and product development Oversee product release process...Show more A company is looking for a Director of Claims Payment & Payment Integrity Operations.Key Responsibilities Develop and manage claims payment and payment integrity workflows Ensure compliance with...Show more A company is looking for a Director of Operations to oversee daily brokerage activities and ensure operational efficiency and compliance.
Key Responsibilities Lead daily operations for the Trade D...Show more A company is looking for a Platform Operations Manager.Key Responsibilities Provide leadership and support to teams, fostering accountability and excellence Serve as Tier 2 support for platform ...Show more A company is looking for a Director of Revenue Operations to drive revenue growth strategies and optimize revenue processes.
Key Responsibilities Lead and develop the Revenue Operations team to en...Show more A company is looking for a Director, Channel & Partner Sales Operations & Strategy.Key Responsibilities Lead annual and quarterly GTM planning for partner and channel sales, aligning with corpora...Show more A company is looking for a Director of Program Operations.Key Responsibilities Translate program design into actionable operational plans and oversee the execution of program operations Build an...Show more A company is looking for a VP of Revenue Operations to lead and scale their GTM operations and infrastructure.Key Responsibilities Partner with GTM leadership on resource planning and territory d...Show more A company is looking for a Vice President of Enterprise Operations.Key Responsibilities Lead the operational strategy and execution for enterprise engagements, ensuring high-quality delivery Ove...Show more A company is looking for a Director, Finance Strategy & Operations to serve as a strategic operating partner to the CFO and Finance leadership team.
Key Responsibilities Establish and lead a Progr...Show more 
Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects.With regional offices across the United States, Moss focuses on construction m...Show more A company is looking for a Director of Enterprise Sales for the MA / NY / PA / OH / MI / IN region.Key Responsibilities Build and lead a team of Sales Executives to drive new business sales growth Develop...Show more A company is looking for a Director of Finance & Operations to lead the human resources, finance, and technology functions.
Key Responsibilities Design and implement operational policies to enhanc...Show more A company is looking for a Director of Engineering to lead technical teams and develop innovative products in the real estate investing sector.
Key Responsibilities Lead, mentor, and grow engineer...Show more A company is looking for a Director, Member Experience and Innovation.Key Responsibilities Provide strategic and operational insights to senior leadership for key initiatives and growth plans Ac...Show more A company is looking for a Director of Product Operations - Center of Excellence.Key Responsibilities Lead the design and implementation of product management frameworks and best practices Devel...Show more A company is looking for a Director, Wind MCE.Key Responsibilities Champion a culture of safety and quality across all MCE projects and teams Own the P&L for the MCE division, ensuring sustained...Show more
Director of Production Operations
VirtualVocations • Davie, Florida, United States
Full-time
Last updated: 11 hours ago • Promoted • New!
Senior Director of Store Operations
VirtualVocations • Miami, Florida, United States
Full-time
Last updated: 5 hours ago • Promoted • New!
Director of Total Rewards
VirtualVocations • Miami, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Director of Product Operations
VirtualVocations • Miami, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Claims Operations
VirtualVocations • Hialeah, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Series 3 Licensed Operations Director
VirtualVocations • Hollywood, Florida, United States
Full-time
Last updated: 1 day ago • Promoted
Platform Operations Manager
VirtualVocations • Davie, Florida, United States
Full-time
Last updated: 9 hours ago • Promoted • New!
Director of Revenue Operations
VirtualVocations • Davie, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Channel Sales Operations
VirtualVocations • Miami, Florida, United States
Full-time
Last updated: 2 days ago • Promoted
Director of Program Operations
VirtualVocations • Hialeah, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
VP of Revenue Operations
VirtualVocations • Davie, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Vice President of Enterprise Operations
VirtualVocations • Fort Lauderdale, Florida, United States
Full-time
Last updated: 7 hours ago • Promoted • New!
Director of Finance Operations
VirtualVocations • Fort Lauderdale, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of BESS Operations
Moss • Fort Lauderdale, FL, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Enterprise Sales
VirtualVocations • Hialeah, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Finance and Operations
VirtualVocations • Fort Lauderdale, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Engineering
VirtualVocations • Hialeah, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Member Experience
VirtualVocations • Hollywood, Florida, United States
Full-time
Last updated: 15 days ago • Promoted
Director of Product Operations
VirtualVocations • Fort Lauderdale, Florida, United States
Full-time
Last updated: 30+ days ago • Promoted
Director of Wind Operations
VirtualVocations • Davie, Florida, United States
Full-time
Last updated: 1 day ago • Promoted