Talent.com
Banking Customer Service Representative - Onsite

Banking Customer Service Representative - Onsite

Teleperformance USANorth Lauderdale, FL, US
21 hours ago
Job type
  • Full-time
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent
  • IT / Network certifications / degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network

  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Key Competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Customer Service Representative • North Lauderdale, FL, US

    Related jobs
    • Promoted
    Customer Service Representative - Onsite

    Customer Service Representative - Onsite

    TeleperformancePompano Beach, FL, US
    Full-time
    TP Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline thei...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Mr. RooterNorth Miami, FL, US
    Full-time
    If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!. Apply today to join the team at Mr.We are looking for the best people...Show moreLast updated: 30+ days ago
    • Promoted
    Work From Home

    Work From Home

    AmazonPahokee, FL
    Remote
    Full-time
    Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...Show moreLast updated: 30+ days ago
    • Promoted
    Work from Home

    Work from Home

    HomeJobFinderBelle Glade, FL
    Remote
    Full-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 26 days ago
    • Promoted
    • New!
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    Teleperformance USAHialeah, FL, US
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 21 hours ago
    • Promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    CENFort Lauderdale, FL, US
    Full-time
    Senior Customer Service Representative.The Senior Customer Service Representative is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goal...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Universal PropertyFort Lauderdale, FL, US
    Full-time
    Customer Service Representative.The CSR would be responsible for assisting current customers with various service needs.The CSR will need to have knowledge of property insurance and excellent custo...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Inside Sales Representative

    Bilingual Inside Sales Representative

    VentureTech SolutionsFort Lauderdale, FL, US
    Full-time
    Bilingual Inside Sales Representative.Hourly Base Rate + Commissions + Bonus(s).High Tier Performers earn 80k+ Annually.Average Performers earn 60k Annually. On-Site / Plantation, FL 33313.Since inc...Show moreLast updated: 30+ days ago
    • Promoted
    CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

    CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

    DaikinFort Lauderdale, FL, US
    Full-time
    Daikin Comfort Technologies Distribution, Inc.HVAC CSR / Inside Sales Representative position for our branch operations group located at our Hollywood, FL branch. The CSR / ISR calls the organization&rs...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Aston CarterFort Lauderdale, FL, US
    Full-time
    AR Cash Specialist Needed In Sunrise, FL.The Cash Applications Specialist is responsible for managing daily cash transactions and ensuring accurate payment processing. This role emphasizes precision...Show moreLast updated: 2 days ago
    • Promoted
    Work From Home

    Work From Home

    Remote JobsLake Harbor, FL
    Remote
    Full-time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Customer Service Representative - Onsite

    Customer Service Representative - Onsite

    Teleperformance USAFort Lauderdale, FL, US
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 21 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    USA JobsFort Lauderdale, FL, US
    Full-time
    AR Cash Specialist Needed In Sunrise, FL.The Cash Applications Specialist is responsible for managing daily cash transactions and ensuring accurate payment processing. This role emphasizes precision...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    5TH HQ LLCFort Lauderdale, FL, US
    Full-time
    Customer Service Representative.Monday - Friday, 8 : 00 AM - 5 : 00 PM.We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL.As a C...Show moreLast updated: 30+ days ago
    • Promoted
    Service Finance Inside Sales Representative

    Service Finance Inside Sales Representative

    TruistBoca Raton, FL, US
    Full-time +1
    Service Finance Inside Sales Representative.A Service Finance Inside Sales Representative will play a critical role in acquiring, onboarding, and managing contractor and dealer accounts.This positi...Show moreLast updated: 30+ days ago
    • Promoted
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    TeleperformancePompano Beach, FL, US
    Full-time
    TP Banking Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands stream...Show moreLast updated: 30+ days ago
    • Promoted
    Inside Sales Representative

    Inside Sales Representative

    Eastern Financial PartnersBoca Raton, FL, US
    Full-time
    Assessment (Required) : https : / / www.JB-SMRJSOCLN / landing?u=1195968 Must complete assessment above to be considered for position! THIS IS AN INSIDE SALES POSITION AS AN INITIAL CONTACT AGENT.Job Desc...Show moreLast updated: 13 days ago
    • Promoted
    Sales & Service Representative (Universal Banker)

    Sales & Service Representative (Universal Banker)

    First Citizens BankBoca Raton, FL, US
    Full-time
    At First Citizens Bank, together we become better.We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Sales and Serv...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service

    Customer Service

    CareerxchangeMedley, FL, US
    Full-time
    Job Title : Bilingual Customer Service Representative.Schedule : Monday – Friday, 8 : 00 AM – 5 : 00 PM.We’re looking for a Bilingual Customer Service Representative with ERP system exp...Show moreLast updated: 6 days ago
    • Promoted
    CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

    CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE - 1

    Daikin ComfortFort Lauderdale, FL, US
    Full-time
    Customer Service Representative / Inside Sales Representative - 1.Daikin Comfort Technologies Distribution, Inc.HVAC CSR / Inside Sales Representative position for our branch operations group located a...Show moreLast updated: 30+ days ago