Restoration Contents Manager

Contents Manager

We are looking for an experienced and driven Contents Division Manager to lead our team. In this key leadership role, you will oversee all operations of our Contents Division, ensuring exceptional service and seamless management. Success in this role requires outstanding organizational skills, a customer-focused mindset, exceptional attention to detail, and the ability to inspire and guide a team while maintaining clear communication with both customers and team members. The Contents Manager will be responsible for overseeing all aspects of the personal property restoration process for residential and commercial clients. If you have a strong background in the restoration industry and are seeking a fulfilling opportunity to make a significant impact, we invite you to apply.

Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values, and Paul Davis' 10 Serving Basicsthis is how we will win.

Our Vision

To provide extraordinary care while serving people in their time of need.

Our Mission

To provide opportunities for great people to deliver Best in Class results.

Our Values

Deliver what you promise. Be direct with respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Job Responsibilities

• Manage all personnel, including current employees, new hires, and subcontractors.
• Conduct annual employee performance reviews.
• Provide supervision, coaching, and training to ensure quality control and adherence to company standards.
• Develop and implement systems and procedures to enhance efficiency and employee safety.
• Coordinate all phases of contents restoration, including :
• Initial site inspection and evaluation.
• Creation of salvage and non-salvage inventory lists.
• Pack-out (move-out) of personal property.
• Unpacking, cleaning / deodorization, and repacking of personal property.
• Manage cleaning of soft and hard contents using special cleaning equipment : Ultrasonics line for hard content and Esporta washing machine for soft contents
• Storage and pack-in (move-back) of personal property.
• Provide site supervision for projects both on location and at the facility.
• Ensure all work is performed according to quality standards and KPIs.
• Create and provide scopes for contents estimates.
• Monitor and order supplies as needed to ensure seamless operations.
• Oversee the general cleaning and maintenance of the office facility.
• Ensure timely and efficient completion of contents restoration projects.
• Maintain high levels of customer satisfaction and quality assurance.
• Meet or exceed operational and safety standards.

Qualifications

Team Compensation and Benefits

Working Conditions and Physical Requirements

Full time, 40+-hour work week

Hybrid environment between office and various job sites in changing weather / environmental conditions.

Ability to lift / manipulate items of approximately 50 pounds

Pre-Employment Testing : As part of our commitment to maintaining a safe and compliant workplace, employment offers are contingent upon the satisfactory results of a criminal background check and 10-panel drug screening.

Apply today! Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans, and we are an Equal Opportunity Employer!