Desktop Support Engineer L1Iron Systems, Inc • Knoxville, TN, US
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Desktop Support Engineer L1
Iron Systems, Inc • Knoxville, TN, US
13 hours ago
Job type
- Full-time
Job descriptionGood communication skills. Network & Sharing printer installation. Knowledge ofOffice 365 support. Coverage / compliance software installation and troubleshooting. DHCP, DNS knowledge. Maintain IT inventory, coordinate vendor support, and assist with procurement. Support Mac devices. L1 level network troubleshooting and resolution for LAN connectivity. Hands & feet support to Backend team for Network / Server / application issues. Working with vendor support contacts to resolve technical issues. Labelling racks & devices. Server mounting / movement. Hands & Feet Support for DC (Compute, Storage, Backup, Network). Physical servers, network devices, storage, etc. Includes device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc. Engineers are expected to bring their own composite-toed shoes. All remaining safety gear will be provided onsite. Seniority level Employment type Job function Industries
Overview
Desktop Support Engineer L1 role at Iron Systems, Inc.
Location : Oak Ridge, TN
Salary range : $73,950.00 - $100,050.00
Note : Referrals may increase your chances of interviewing.
Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware / software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies.
- Knowledge of Office 365 support.
- Coverage / compliance software installation and troubleshooting.
- Good knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Strictly adhere to defined Service Level Agreements (SLA's).
- Support recurring meetings, events, and after-hours activities as required.
- Document incidents, problems, and resolutions for future reference and for the knowledge base.
Qualifications
Good To Have Skills
Note
Job details
Entry level
Full-time
Information Technology
IT Services and IT Consulting
J-18808-Ljbffr
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Desktop Support Engineer • Knoxville, TN, US
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