Overview
Desktop Support Engineer L1 role at Iron Systems, Inc.
Location : Oak Ridge, TN
Salary range : $73,950.00 - $100,050.00
Note : Referrals may increase your chances of interviewing.
Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware / software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies.
- Knowledge of Office 365 support.
- Coverage / compliance software installation and troubleshooting.
- Good knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Strictly adhere to defined Service Level Agreements (SLA's).
- Support recurring meetings, events, and after-hours activities as required.
- Document incidents, problems, and resolutions for future reference and for the knowledge base.
Qualifications
Good communication skills.Network & Sharing printer installation.Knowledge ofOffice 365 support.Coverage / compliance software installation and troubleshooting.DHCP, DNS knowledge.Maintain IT inventory, coordinate vendor support, and assist with procurement.Support Mac devices.Good To Have Skills
L1 level network troubleshooting and resolution for LAN connectivity.Hands & feet support to Backend team for Network / Server / application issues.Working with vendor support contacts to resolve technical issues.Labelling racks & devices.Server mounting / movement.Hands & Feet Support for DC (Compute, Storage, Backup, Network). Physical servers, network devices, storage, etc. Includes device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc.Note
Engineers are expected to bring their own composite-toed shoes.All remaining safety gear will be provided onsite.Job details
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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