Public Assistance Program Specialist

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11 / 20 / 2025 (7 : 00 PM EST)

25-06749

Public Assistance Program Specialist

Pay Grade16

Salary

$6,291.06 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR / WK

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Hiring Agency

General Government Cabinet | Auditor of Public Accounts

Location

Location Vaires

Lyon, Trigg, Caldwell, Crittenden, Livingston, Christian, Todd, Marshall, Calloway, Graves,and McCracken Counties.

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify thetelecommuting arrangement at any time.

Description

The Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts,Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians whoreceive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet isheld accountable by providing recommendations to improve its performance. We answer questions about CHFSprograms, investigate customer complaints and work with CHFS management to resolve them, advise CHFSmanagement about patterns of complaints and recommend corrective action when appropriate. The COO aims to beconscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service andsatisfaction and Cabinet effectiveness.

The Office of Program Performance within the Office of the Ombudsman is committed to ensuring the citizens ofthe Commonwealth of Kentucky receive the correct benefits and have proper access to public assistance programsadministered by the Cabinet. With a focus on SNAP, Medicaid, KTAP, and other public assistance programs, theOffice works to provide accurate reviews and valuable feedback to state and federal partners.

In the Division of Program Access Compliance, you will be a member of a team that is charged with conductingQuality Control Reviews in the Cabinet for Health and Family Services (CHFS) Department of Community BasedServices (DCBS) County Family Support Offices statewide. The principal objectives of the team are to serve asa mechanism to improve case work accuracy and enhance the quality of customer services provided by DCBS to thecitizens of the Commonwealth of Kentucky.

If you are interested in a career where you can contribute to the accuracy and efficiency of public assistanceprograms and make a meaningful difference in the lives of citizens across Kentucky, we encourage you to applyfor the position of Public Assistance Program Specialist within the Office of Program Performance QualityControl Division.

Key Responsibilities :

• Provide technical assistance to management, Quality Control, and field staff in the interpretation as itrelates to resolving errors.
• Examine a valid random sample of cases to determine the accuracy, promptness, and compliance of laws,regulations, and policy procedures as mandated by federal, state agencies.
• Assure federally set access procedures and formats are utilized appropriately and accurately in a timelyand complete manner.
• Collect and analyze data for compliance verification purposes.

Preferred Knowledge, Skills and Abilities :

Minimum Requirements

EDUCATION : Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS : Three years of experience in reviewing, monitoring, determining eligibility for, or administering he Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.

Substitute EDUCATION for EXPERIENCE : NONE

Substitute EXPERIENCE for EDUCATION : Experience in social work, counseling, providing direct services to individuals and / or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and / or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.) : NONE

Working Conditions

Work is typically performed in an office setting. Occasional travel is necessary.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Lori Neihoff at lori.neihoff@ky.gov or 502-564-1888.

An Equal Opportunity Employer M / F / D