Customer Service Representative

Customer Service Representative with Voda Cleaning & Restoration

We are seeking a friendly and detail-oriented Phone Customer Service Representative to join our team. This role involves assisting customers by scheduling appointments, providing information, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for helping others.

Primary Responsibilities :

• Answer inbound calls and respond to customers through our various marketing partners promptly.
• Schedule appointments and jobs, as well as accurate maintenance of our scheduling software.
• Confirm jobs and appointments prior to our arrival.
• Provide accurate information about products, services, or policies.
• Handle customer complaints and resolve issues effectively and empathetically.
• Document customer interactions and maintain detailed records in the system.
• Follow up with customers to ensure satisfaction and resolution.
• Follow up with outstanding customer invoices.
• Make outbound calls to previous and potential clients to let them know about any specials and check on any existing needs.
• Collaborate with other departments to address complex or escalated issues, as well as plan and execute the company's strategic plan.
• Meet or exceed performance metrics, such as call response time and customer satisfaction scores.
• Participate weekly staff meetings and monthly Management Team meetings.

Performance Skillsets :

Qualifications Knowledge, Skills, and Abilities :

Working Environment :

During the course of performing this job, the employee will regularly need to handle moderate to high call volume, during peak hours. Additionally, the job may involve regular lifting and / or moving of items weighing up to 10 pounds and frequent lifting and / or moving of items weighing up to 25 pounds. The noise level in the work environment is generally quiet.

Compensation : $17.00 - $19.00 per hour