L2 Application Support Engineer - WebSphere Commerce Suite 8.xTata Consultancy Services • Springfield, MO, US

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L2 Application Support Engineer - WebSphere Commerce Suite 8.x

Tata Consultancy Services • Springfield, MO, US

14 days ago

Job type

Full-time

Job description

L2 Application Support Engineer - WebSphere Commerce Suite 8.x

Tata Consultancy Services is hiring an L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Responsibilities

Provide L2 application support for WebSphere Commerce Suite (WCS) 8.x and related components.
Troubleshoot e-commerce issues including order processing and payment gateway failures, shopping cart and session management problems, product catalog and inventory synchronization issues, and cache invalidation and performance optimization.
Monitor systems and respond to incidents, including escalation to appropriate teams as needed.
Manage scheduled jobs and batch processes; monitor feed file processing and data integration workflows.
Coordinate with vendors and participate in escalation procedures as part of ITIL-based incident, problem, and change management processes.
Work in a 24x7 shift-based support environment.

Technical Skills

3-5 years of experience in application or technical support roles.

2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms.

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills.

Basic knowledge of Linux / Unix systems and command line operations.

Knowledge of web technologies (HTTP / HTTPS, load balancers, web servers).

Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions.

Qualifications & Experience

Proven experience troubleshooting e-commerce application issues, including order processing, payment gateways, cart / session management, product catalog and inventory synchronization.

Understanding of multi-tier application architectures and component interactions.

Experience with incident response and issue resolution in an IT operations environment.

Operational Skills

Knowledge of ITIL processes including incident, problem, and change management.

Ability to work in a 24x7 shift-based support environment.

Experience with escalation procedures and vendor support coordination.

Salary Range - $90,000-$100,000 per year

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Application Support Engineer • Springfield, MO, US

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