RV Parts Manager

Position Summary

The Parts Manager oversees the operation of an RV Parts and Accessory retail store, including shipping, receiving, and the activities of the parts sales counter. Salary : $45,000-$75,000 annually

Job Duties

• Monitor the general financial status of the department daily to ensure staffing, customer payments, and overall business meets budgeting goals; make adjustments where needed
• Generate business through creative advertising channels; work with the Marketing department on development of media and related materials
• Resolve customer issues promptly and follow up to ensure excellent service and satisfaction
• Gain knowledge of various Inventory units and functionality of accessories to efficiently assist customers and answer questions
• Monitor inventory levels and make adjustments to incoming orders as necessary
• Walk retail floor daily to ensure shelves are stocked, items are tagged and priced correctly, and that merchandise presentation is appropriately targeted and appealing
• Balance staffing and budgeting to meet company goals
• Provide support to team members in researching hard-to-find products and non-routine customer and technician requests
• Build Relationships with manufacturers and suppliers to enhance the buying process and to negotiate prices on large scale purchases
• Work with Sales and Service Management to improve communication across departments and strengthen the customer experience

Supervisory Responsibilities

This position supervises the Camping Advisors and the Parts & Receiving Specialist (where applicable). Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications

Competencies