Engagement Manager - SaaS

Engagement Manager - SaaS

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers / dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

In this role as an Engagement Manager, you'll be the linchpin that connects our customers with our SaaS platform, making sure they get off to a successful start and keep finding value in our services. You'll immerse yourself in our clients' worlds to tailor their onboarding and support their ongoing experience, facilitating a collaborative environment with our internal teams to meet customer needs effectively. With your finger on the pulse of customer satisfaction, your insights will be vital in refining our product and fostering enduring client relationships that stimulate the company's growth.

Responsibilities

• Own and drive the full project lifecycle for SaaS solution launches, from kickoff through Go-Live and post-launch review, ensuring all milestones are met on time and within scope.
• Develop detailed project plans, timelines, and responsibility matrices; track progress and proactively address deviations or obstacles.
• Lead project meetings, assign action items, follow up rigorously, and hold all contributorsincluding dealersaccountable for their deliverables and active participation throughout the project.
• Act as the primary point of contact for dealer partners, guiding them through technical and operational requirements to ensure full engagement at every phase.
• Establish clear communication channels with the dealer, provide regular updates, and promptly escalate and resolve issues or bottlenecks that may impact project outcomes.
• Set expectations for dealer involvement, monitor engagement levels, and intervene as necessary to maintain accountability and project momentum.
• Maintain meticulous, up-to-date project documentation, including requirements, agreements, meeting minutes, action items, and status reports.
• Ensure all decisions, changes, and progress are thoroughly documented to provide full project transparency and auditability.
• Apply strong project management methodologies (e.g., Agile, Waterfall, or hybrid based on project needs) to ensure disciplined execution and risk mitigation.
• Identify, assess, and manage risks and dependencies proactively, implementing contingency plans as appropriate.
• Deliver regular, concise progress and risk reports to leadership and stakeholders, highlighting achievements, challenges, and next steps.

Qualifications

Travel

Note : This is a remote position and could have travel throughout the United States and or Canada, or other locations. Candidates must be willing to travel approximately up to 50% of the time , which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation.

US Employment Visa Sponsorship

Perks and Benefits

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and / or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range $90,000 - $150,000 USD