Dispensary Coordinator- Bilingual Spanish (Hialeah)

Position Title : Dispensary Coordinator- Bilingual Spanish

Location : Hialeah, FL

Description : Position Summary

The Dispensary Coordinator (DC) is responsible for the daily operation of the centers dispensary. The DC ensures compliance with local, state, and federal regulations, company policies / procedures, and licensing requirements. Serves as the Subject Matter Expert (SME) for pharmacy / medications-related questions, responds to patient inquiries, fills prescriptions, manages inventory, prepares patient requests (vacation supplies, lost medications, prior authorizations), reviews pharmacy reports, ensures formulary compliance, processes OTC and DME orders, resolves grievances, and provides root cause analysis to the Dispensary Supervisor.

Essential Duties & Responsibilities

Ensure compliance with all local, state, federal, and external licensing / permit requirements (NCPDP, PBM, wholesaler, etc.)

Maintain current and up-to-date licenses / permits

Follow company policies, procedures, and requests

Process prescriptions; prescriber provides final check / verification

Dispense medication, explain usage, and ensure patient understanding

Process vacation supplies, lost medication, and prior authorization requests for HMO approval

Act as an extension of the company pharmacy program; collaborate with delivery pharmacies

Order all patient DME, fulfill billing / processing requirements, and provide patient education on use

Review HMO formularies and ensure generic utilization compliance with providers

Maintain inventory within budget and perpetual inventory of medications

Prepare required reports, including root cause analysis, for the Dispensary Supervisor

Resolve patient issues / grievances with empathy, confidentiality, and respect

Promote a positive, problem-solving environment

Perform other duties as assigned

Qualifications & Education

High School diploma or equivalent required

Valid Registered Pharmacy Technician license in Florida required

Minimum 2 years experience as a pharmacy technician (dispensary experience preferred)

Excellent computer knowledge; proficiency in Microsoft Office

Basic knowledge of electronic health record software ( NextGen preferred )

Familiarity with pharmacy adjudication platforms

Fluency in Spanish and English preferred

Patient relations experience

Patience with elderly populations; sensitivity to hearing / vision deficiencies

Excellent listening, interpersonal, verbal, and written communication skills

Ability to work independently and in a team environment

Self-motivated, organized, with strong prioritization skills

Ability to work well under stress and in a fast-paced environment

Supervisory Responsibilities

None

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