Patient Registration Rep

Patient Registration Rep

The Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. Employing excellent customer service skills, the representative is responsible for appropriate patient identification, collecting accurate and thorough patient demographic data, obtaining insurance information and verifying eligibility and benefits, determining and collecting patient financial liability, and referring patients to the Patient Registration Specialist for assistance with financial counseling and / or clearance. The representative adheres to the organizations policies and procedures for resolution of patient financial liability. Additionally, the representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.

Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to : Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units. Ensures complete, accurate, and timely entry of demographic information into the ADT system at the time of registration. Properly identifies the patient to ensure medical record numbers are not duplicated. Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete. Meets CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospitals information system for regulatory compliance and audit purposes. Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

High School graduate or equivalent is required. Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle related roles. Experience in requesting and processing financial payments.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

One Community. One Mission. One California.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit benefits .

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.