Category Ops Manager - Support

Join Our Community of Food People!

Supports Area Merchandising by addressing and resolving escalated sales questions and requests in a timely manner, utilizing detailed knowledge of U.

S. Foods products, systems and tools. Primary liaison between PSSA, RSC and Category Management as it relates to merchandising activities.

Works closely with the area departments, particularly category management and replenishment to support efforts with vendors and suppliers to communicate important information.

4 Direct Reports : Product Sales Support Associates (PSSA)*

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the central escalation point of contact for all internal merchandising inquiries related to product, specifications, availability, and substitutions from PSSA
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries
• Vacancy support and backup to COM and PSSA roles
• Support Category Operations Managers in the different categories (Produce, Grocery, COP and Non-Foods) with all analytics requests, local flyer item selection and rebate solicitation, Roll Out Book reviews and assortment projects including E&O follow up, CASIS billings and vendor meeting preparation
• Serve as gatekeeper of NIR process and tracking log includes approval process, 30 / 60 / 90-day tracking follow-up, etc.
• Support PSSA / COM with escalation requests for proprietary SKU tying
• Enter DCT’s for COM’s on new items & local flyers.
• Analyze weekly ATC communicates and disseminate direction to appropriate parties.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on PSSA escalated inquiries.
• Serve as escalation point of contact for RSC inquires
• Support PSSAs / COMs with sourcing / market baskets / special pricing requests.
• Gatekeeper of all COM related inquires; researching APN lookups, attaching vendors, items and pricing to later approve and send to buyer.
• Other duties assigned by manager.

SUPERVISION : N / A

N / A

RELATIONSHIPS

• Internal : Category Operations Managers, Marketing Managers, Replenishment (Local & RSC), Pricing team, Territory Managers, Account Executives
• External : Local vendors and brokers, as needed.

WORK ENVIRONMENT

Office environment.

MINIMUM QUALIFICATIONS

• Must possess a minimum 5 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment.
• Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel.
• Must be extremely organized, analytical and possess highly developed written / oral communication and interpersonal skills.
• Must be external and internal customer service focused.
• Ability to research, escalate and follow up on inquires with a great sense of urgency.
• Must have the ability to overcome objections and obstacles, with a solution-based attitude
• Education
• College degree or equivalent distribution or food service supply chain experience required.

PREFERRED QUALIFICATIONS

Previous US. Foods experience preferred.

PRISM / Merlin / Tandem skills preferred.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time
• List the required physical activities including length of time performing each activity referencing the key below

OCCASIONALLY : 1% - 33 / FREQUENTLY : 34% - 66% / CONTINUOUSLY : 67% - 100% or NEVER

JOB REQUIRES WORKER TO : FREQUENCY :

STAND : OCCASIONALLY

WALK : OCCASIONALLY

DRIVE : NEVER

SIT : FREQUENTLY

1-10 lbs (Sedentary) : OCCASIONALLY

11-20 lbs (Light) : NEVER

21-50 lbs (Medium) : NEVER

51-100 lbs (Heavy) : NEVER

Over 100 lbs (Very Heavy) : NEVER

1-10 lbs (Sedentary) : OCCASIONALLY

11-20 lbs (Light) : NEVER

21-50 lbs (Medium) : NEVER

51-100 lbs (Heavy) : NEVER

Over 100 lbs (Very Heavy) : NEVER

PUSH / PULL : NEVER

CLIMB / BALANCE : NEVER

STOOP / SQUAT : OCCASIONALLY

KNEEL : OCCASIONALLY

BEND : OCCASIONALLY

REACH ABOVE SHOULDER : OCCASIONALLY

TWIST : OCCASIONALLY

GRASP OBJECTS : FREQUENTLY

MANIPULATE OBJECTS : FREQUENTLY

MANUAL DEXTERITY : FREQUENTLY

EOE Race / Color / Religion / Sex / Sexual Orientation / Gender Identity / National Origin / Protected Veteran / Disability Status