Customer Support Lead

A company is looking for a Customer Support Lead to enhance customer experience through support team efforts.

Key Responsibilities

Mentor and coach support agents to ensure efficient handling of customer inquiries

Provide backup support during peak times and manage live queues for proper coverage

Serve as an escalation point for complex customer issues and provide feedback for team improvement

Required Qualifications

High school diploma with at least 2 years of relevant Customer Support experience in a SaaS or software environment

Experience with school communication tools or integration tools is a plus

Prior experience in a managerial or lead role

Ability to prioritize tasks in a fast-paced environment

Alignment with the company's values