Scheduling Support Associate

Scheduling Support Associate

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. Ennoble Care seeks individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Summary

Ennoble Care is seeking a full-time Scheduling Support Associate to join our team at the Voorhees, NJ office. This role plays a vital part in ensuring our patients receive timely, high-quality care by serving as the first point of contact for scheduling needs. The Scheduling Support Associate will primarily handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions. In this role, you will support our providers, patients, and care teams by ensuring schedules are accurate, efficient, and patient-centered.

Key Responsibilities

Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.

Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.

Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.

Accurately document all communications and scheduling details in the EMR and other internal systems.

Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.

Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.

Provide excellent customer service by assisting patients and families with appointment-related questions.

Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.

Follow documentation protocols and department procedures to ensure compliance and consistency.

Contribute positively to team performance by supporting colleagues and promoting a collaborative environment.

Qualifications

Strong verbal communication skills with comfort handling a high volume of phone calls.

Compassionate and empathetic demeanor with a commitment to patient-centered service.

Exceptional organizational and multitasking abilities to manage multiple patients and tasks simultaneously.

Proficiency with computers, including Microsoft Outlook and other Microsoft Office programs; prior EMR experience preferred.

Ability to thrive in a fast-paced environment while maintaining accuracy and attention to detail.

Reliable, adaptable, and open to learning new processes and systems.

Must successfully pass a background check and drug screen.

Preferred : Experience in scheduling, healthcare administration, or a call center environment. Knowledge of basic healthcare terminology is a plus.

Please note : This is a full-time, on-site position.