Department Supervisor

Job Description

Job Description

Job Description

Overall Job Summary : The Department Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to our Department Manager or Store Manager (based on volume) and has the following direct reports : dotted line to Sales Advisor(s).

Your Day to Day

Sales and Profit

• Together with the store management team, ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
• Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures
• Ensure that the truck is processed and follow up to ensure the execution according to guidelines
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly

People and Teams

Financial Accountability

Qualifications

Who You Are

Why You’ll Love Working for H&M

Did we mention our discount at H&M, &Other Stories, and COS?

Additional Information

Job Status : Hourly, Non-Exempt

Compensation : Hiring Range is $19.13 - $21.95 Hourly

EEOC Code : SLS

Benefits :

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer : 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity :

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description :

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.