Front Desk Agent (Full-Time)

Front Desk Agent

The Front Desk Agent serves the guests at Lanier Islands Legacy Lodge in a professional manner, maintains guests records in an orderly manner, and works with others in anticipating and servicing guests' needs.

Essential Duties And Responsibilities

• Greet and check in all guests.
• Assist in all guest needs and requirements, anticipating them when possible.
• Maintain correct room status at all times, keeping Housekeeping informed of all changes.
• Assist guest in making future reservations.
• Maintain knowledge of all current policy and procedures.
• Assist with arrival / departure.
• Be an ambassador for Lanier Islands by assisting guest with other island activities.
• Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
• Perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And / or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, crawl, push or pull. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and taste and smell. The employee must regularly lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Position may require the use of a motor vehicle or golf cart to perform essential job functions. Applicants must have driver's license and satisfactory Motor Vehicle Report (MVR).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemical, and extreme heat or cold. The noise level in the work environment is usually moderate.