IT Production Support Specialist - Marlborough, MA

Back 144d IT Production Support Specialist #25-312 Marlborough, Massachusetts, United States Apply Apply for this job now! Apply Job Description

IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our Production Control Systems, as well as the development of new functionality and processes. The ideal candidate is a diligent, hardworking individual who can learn new systems and processes rapidly, can work with little supervision, and is capable of delivering outstanding work at all times.

DUTIES

• Provide 1st and 2nd level support and troubleshooting for the manufacturing control and traceability platform
• Evaluate and advise workflow process improvements
• Develop, install, and maintain equipment to complete the production process
• Design and test the production processes
• Works with end-users, troubleshoots issues, and provides ongoing production support, and works with database administrators and programmers
• Directly assist manufacturing and production teams with support and troubleshooting
• Diagnose process failures and determine solutions
• Escalate unresolved issues / questions
• Support product upgrades and projects, including active engagement in the testing of new features and functionality
• Coordinate and assist with end-user training, including development of system documentation and training materials
• Develop ongoing reports needed by the business to improve information and decision-making
• Support SOX audits
• Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals

Requirements

PREFERRED SKILLS :

#IND123

Location(s) 377 Simarano Drive, Marlborough, Massachusetts 01752, United States Employment Type Non-Exempt