UX Researcher

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions : our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.

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We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

Overview

We are seeking a talented and driven UX Researcher to join our growing UX team. This role will help shape the direction of our member- and customer-facing digital experiences by conducting user research that informs design decisions and digital strategy. The ideal candidate is passionate about understanding users, comfortable working in a fast-paced environment, and experienced in a variety of qualitative and quantitative research methods.

Core Responsibilities

• Collaborate with UX designers, CX team members, product managers, developers, and stakeholders to define research goals and identify key questions.
• Plan and execute research studies, including user interviews, usability testing, surveys, card sorting, diary studies, and heuristic evaluations.
• Analyze data, identify patterns, and synthesize insights into clear, actionable recommendations that improve user experience across our digital ecosystem.
• Present research findings to cross-functional teams and leadership in a compelling, accessible manner.
• Support development of personas, customer journeys, and service blueprints.
• Maintain research artifacts and contribute to a growing research repository.
• Champion the voice of the user across the organization and advocate for data-informed decision-making.
• Help establish UX research best practices, tools, and frameworks.

Skills Qualifications

Required :

Preferred :

Education

Required :

Compensation

The wage range for this role is $85,400 - $140,900.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

Employee Benefits

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Authorization to work in the United States is required. This position is not eligible for visa sponsorship.

The Knights of Columbus is an Equal Opportunity Employer.

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