Food and Merchandise Supervisor

Who are we hiring?

The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the Theatre by leading and directing front-line colleagues, overseeing the daily operation and maintenance of the stands, warehouse, retail stores, and portable locations within The Chicago Theatre. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

• Accountable for daily supervision and leadership of front-line colleagues in : Food & Merchandise locations such as concession stands, kiosks and merchandise stores. Function as a role model by demonstrating a positive attitude and operate with high energy throughout the entire shift.
• Function as a role model to front-line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
• Assess, evaluate and coach front-line colleagues.
• Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one-on-one).
• Manage the content and delivery of pre-shift meetings.
• Ensures that front-line colleagues are engaged, upbeat, and deliver an exceptional guest experience.
• Highly responsive to emergencies in a fast-paced, time-sensitive environment.
• Monitors Department of Health (DOH) regulations and city codes.
• Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner while offering recovery solutions when necessary.
• Train and develop staff.
• Recommend and enforce disciplinary actions as necessary.
• Act as a liaison between upper management and staff.
• Ensure all company policies and standards are being met.

What do you need to succeed?

Special Requirements :

#LI- Onsite