Customer Support Analyst

A company is looking for a Customer Support Analyst to assist users of its SaaS application by providing guidance and troubleshooting support.

Key Responsibilities

Respond to product functionality and technical support requests from enterprise business clients

Assist customers with application support needs and offer guidance on functionality and workflow recommendations

Provide feedback to the product development team on enhancements and improvements

Required Qualifications

Bachelor's degree (preferred)

Minimum of 3 years of experience in a medical office or related field

Demonstrated experience providing customer or technical support

Proven ability to troubleshoot and resolve user issues effectively