Field Service Engineer

Job Description Job Description Position Overview We are seeking an experienced Senior Service Technician to support customers with the installation, troubleshooting, repair, and maintenance of advanced CNC machinery and automation systems. This field-based role includes mentoring junior technicians and ensuring exceptional service delivery. The ideal candidate has strong electrical and mechanical aptitude, deep CNC knowledge, and enjoys solving complex technical challenges. This role involves regular travel to customer sites and demands a commitment to quality, safety, and customer satisfaction. What We Offer Long-term company stability and ongoing growth opportunities Competitive compensation Comprehensive benefits package : Medical insurance 401(k) plan Paid vacation and holidays Sick leave Tuition assistance Key Responsibilities Troubleshooting & Repair Diagnose and repair mechanical, electrical, pneumatic, hydraulic, and software issues on CNC equipment. Installation & Commissioning Lead machine installation efforts, including leveling, alignment, calibration, and functional testing at customer sites. Preventive Maintenance Implement and perform scheduled maintenance programs to ensure optimal machine performance and reliability. Mentorship & Knowledge Sharing Support and train junior technicians by sharing best practices and providing on-the-job guidance. Customer Interaction Collaborate directly with customers to provide technical solutions, operational guidance, and performance improvement recommendations. CNC Controls Support Configure and troubleshoot major CNC control systems, including Fanuc, Siemens, and others. Perform necessary software or firmware updates. Service Documentation Maintain clear service records, issue reports, and communicate findings to technical and engineering teams for continuous improvement. Emergency Service Respond to urgent service calls quickly to minimize machine downtime and production interruptions. Safety & Compliance Follow all relevant safety procedures, industry regulations, and site-specific guidelines. Qualifications Deep understanding of CNC systems, electrical schematics, and mechanical components Experience with control systems such as Fanuc, Siemens, and others commonly used in manufacturing Knowledge of PLCs, servo motors, drives, and automation hardware Proficient in diagnostic tools such as laser calibration and ball bar testing Strong communication and documentation skills Ability to lead field projects and mentor less experienced technicians Education & Experience Associate's or Bachelor's degree in a technical field (Mechanical, Electrical, or Industrial Engineering) or equivalent work experience 8 years of hands-on experience servicing CNC equipment Strong background in interpreting schematics and machine documentation Experience training operators or maintenance teams is a plus Travel & Physical Requirements Willing to travel up to 50% of the time, including overnight trips as needed Must have a valid driver's license and clean driving record Ability to lift up to 50 lbs and perform tasks such as bending, crawling, and climbing ladders (up to 8 feet) Capable of driving to and working at customer sites daily