Director, Global Logistics and Fulfillment

Director, Global Logistics and Fulfillment

Who We Are

At Framework, we believe the time has come for products that are designed to last. Founded in San Francisco in 2020, our mission is to remake Consumer Electronics to respect people and the planet.

We've started with two award-winning products, the Framework Laptop 13 and 16. Our laptops are thin, light, high-performance notebooks that can be upgraded, customized, and repaired in ways that no other notebook can. Alongside this, we've launched the Framework Marketplace to enable an ecosystem of parts and modules.

In 2025, we added two new products to our lineup : The Framework Laptop 12, a 2-in-1 convertible with a 12.2" touchscreen and stylus support, and our first non-laptop product, the highly customizable and powerful Framework Desktop, a compact system for gamers and ML enthusiasts.

We come from successful consumer electronics startups including the founding team of Oculus, and have closed multiple rounds of funding to fuel our roadmap. Even more, we're in a financially healthy position going forward off of our product revenue. We care deeply about building a diverse and inclusive team, and we hope you do too!

The Position

We're looking for a hands-on Director, Global Logistics and Fulfillment to lead logistics strategy and operations for our fast-growing business. This role will drive the planning and execution of inbound and outbound logistics across fulfillment and return, and repair operations, balancing cost, efficiency, and customer experience. This role will be instrumental in scaling our logistics infrastructure to support global growth while maintaining agility and operational excellence.

This is a remote position open to anywhere within the US, with a preference for the San Francisco Bay Area. We have an office in San Francisco where we meet one day a week for local team members.

What You'll Do

Own and evolve Framework's global logistics strategy to support rapid business growth and geographic expansion, including inbound and outbound transportation, distribution networks, and returns and repair infrastructure.

Design scalable logistics systems and operating models that balance cost efficiency, delivery speed, and exceptional customer experience.

Build and lead a high-performing logistics team, with a strong focus on talent development, operational excellence, and readiness to support future scale.

Drive strategic relationships and performance management across our 3PLs, freight partners, and repair providers, ensuring alignment with company goals and SLAs.

Partner cross-functionally with Supply Chain, Customer Experience, Product, and Finance teams to proactively align logistics capabilities with product roadmap, sales growth, and market expansion plans.

Use data-driven decision-making and systems (TMS, WMS, ERP) to drive continuous improvement, cost optimization, and agility in logistics execution.

Ensure global trade compliance and regulatory adherence across our logistics footprint, with an eye toward risk mitigation and operational resilience.

What You Need

10+ years of progressive experience in logistics, transportation, or supply chain management, with at least 5 years in a leadership role.

Excellent leadership, communication, and cross-functional collaboration abilities.

Deep knowledge of global and domestic transportation, warehousing, and distribution processes.

Proven experience working with 3PLs, Repair Centers, and managing large logistics budgets.

Strong analytical, project management, problem-solving, and negotiation skills.

Proficiency with logistics systems (e.g., TMS, WMS, ERP) and data analytics tools.

Expertise in international logistics customs compliance.

What's Nice to Have

Experience in the Hardware Electronics industry

What You'll Love

Competitive salary, equity, and health benefits

Paid company holidays plus 20 PTO days per year

Flexible work hours and locations, including every other Friday off!

401K with matching for US employees

The chance to work at a startup that is making a positive social and environmental impact

We commit ourselves to the principles of equal employment and a diverse work environment. With inclusion being one of our core values at Framework, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. We will consider qualified applicants regardless of criminal histories pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Ordinance.

We are also committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please let us know by reaching out to accommodations@frame.work.

The annual salary range for this role is

All Other U.S Locations is $168,000 - $202,000 USD per year

San Francisco Bay Area is $181,000 - $217,000 USD per year

The base salary range for this position may vary depending on various factors such as professional background, work experience, work location, market demand, etc. In certain circumstances, the final offer may vary from the amounts shown in this job description.

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