Manager, Process Management (Risk and Compliance for Experience Platforms)

Manager, Process Management (Risk and Compliance for Experience Platforms)

Process Managers at Capital One are highly motivated risk and process management professionals with excellent analytical, organizational, risk management, project management, and communication skills. These skills allow us to gain insights, and act as a change agent to influence our business partners. A successful candidate for this role will be able to operate from a foundation of knowledge about process management, and make sound decisions within the risk management framework. They are forward thinking, quick to adapt, and technologically adept. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment and who can begin contributing immediately. As a Compliance Process Manager in Enterprise Consumer Product (ECP) / Experience Platforms (XP), we are the first line of defense to help ensure our Company remains well-managed and avoids unnecessary risk. In this position, you will play a key role in enhancing our compliance related risk management processes across Capital One and driving project and program delivery. The successful candidate will have basic technical knowledge along with foundational knowledge of process and project management and the ability to build relationships with business and risk partners. The ability to think from a 'customer back' perspective is also critical.

Responsibilities :

• Partner with product and tech leaders by leveraging a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities
• Develop a deep understanding of business strategies, products, services, and risk profile
• Implement improvements to reduce errors and make our processes more reliable and sustainable
• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas
• Consult on risks across the first line of defense business partners providing advice and guidance as needed
• Participate in processes criticality assessments and process level assessments
• Manage multiple tasks independently to meet deadlines
• Partner as appropriate to communicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership
• Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal
• Other responsibilities, as identified and as needed

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $126,700 - $144,600 for Manager, Process Management

Richmond, VA : $115,200 - $131,500 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.