Proof and Control Specialist

Proof And Control Specialist

For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we've enjoyed fundamentally comes down to our people. Here at IDB, you'll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive.

Job Description

Proof & Control Specialist

Corporate Job Level : Associate Manager

Overview

This role is a key contributor to ensuring the accuracy, compliance, and efficiency of IDB's deposit operations. In this dynamic role, you will multitask across various financial functions while also providing exceptional customer support. This role demands attention to detail, excellent communication skills, and a proactive approach to solving problems and resolving issues / discrepancies. We are looking for a collaborative team player who can contribute positively to our goal of continuous improvement in how we operate and service our clients.

Please note that this role requires a minimum of 3 days per week in the office, and 4-5 days may be required during certain weeks, depending on business needs.

Key Responsibilities :

• Collaborate across the Deposit Operations team and other departments of the Bank to ensure accuracy in all proof and control processes.
• Execute the preparation and distribution of bank confirmations with timeliness and precision.
• Maintain accurate records of all confirmations sent, received, and pending to ensure a clear audit trail.
• Demonstrate proficiency with unposted processing research and notification, ACH and Check returns rules, NSF and Positive Pay.
• Conduct QC review of customer and account changes to ensure change instructions are accurate and have supporting documentation. Review account rates that exceed limits to verify they have approval.
• Perform various daily, weekly, and monthly reconciliations across ACH, ATM, and Sub Ledger to G / L.
• Reconcile ATM transactions to detect and resolve discrepancies promptly.
• Maintain detailed records for sub-ledger reconciliations, reporting variances and implementing corrective actions.
• Participate in audits of deposit transactions, ensuring compliance with banking regulations.
• Liaise with external auditors and internal departments to verify financial information and resolve discrepancies.
• Provide exceptional customer service by managing inquiries related to card services and resolving customer issues effectively and efficiently.
• Assist with processing credit card applications by becoming proficient with the different card products and application requirements based on relationship types.
• Conduct maintenance of card accounts, such as issuing new cards, updating customer information, and terminating cards as required.
• Investigate and resolve fraud cases, coordinating with internal and external stakeholders to ensure swift resolution.
• Contribute to various reporting tasks, compiling data and generating reports to assess performance and identify improvement areas.
• Develop insights from transaction data to identify and mitigate potential risk areas.
• Provide administrative support in documenting process improvements and operational guidelines.
• Adapt to varying needs within the department to meet operational demands and ensure seamless execution of tasks.
• Cross-train with other team members in order to provide back-up / coverage and maintain consistency and efficiency in operations.

Qualifications

Qualifications

Bonus Points For

Additional Information

Compensation

The expected annual salary for this position is between $65,000-70,000 annually at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual's skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.

The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank :

Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation. In each case, the Bank will engage in a good faith written or oral dialogue concerning the individual's accommodation needs; potential accommodations that may address the individual's accommodation needs, including alternatives to a requested accommodation; and the difficulties that such potential accommodations may pose for the employer.

The Bank retains the ultimate discretion to choose the appropriate reasonable accommodation. Upon reaching a final determination at the conclusion of the cooperative dialogue, the Bank will provide the requesting individual with a written final determination identifying any accommodation granted or denied. In addition, the Bank will maintain any information regarding the employee's request and status in the strictest confidence, except as requested by the employee, as required on a need-to-know basis or as otherwise required by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

All your information will be kept confidential according to EEO guidelines.

IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.