Director, Customer Success

Director, Customer Success

XOPS delivers autonomous IT, finally. We rescue talented IT professionals from the drudgery of human middleware, the manual coordination between systems that drains resources and morale, by unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that do real work.

XOPS is the only active system of intelligence. Our living knowledge graph maintains complete lifecycle intelligence across every employee, device, and system, enhancing existing IT investments. This enables a legion of XOPS robots to implement policies autonomously 24 / 7, elevating IT professionals. Join us in building a world where enterprises achieve fully autonomous IT operations so IT professionals can focus on strategic direction and innovation.

We are looking for a Director, Customer Success who has built CS foundations in early-stage startup environments or similar settings. You'll be a hands-on owner of our most strategic enterprise relationships and will lay the groundwork for scaling the CS function, from playbooks and processes to reporting and feedback loops.

This is a player-coach role : in the near term, you'll own key accounts and work closely with cross-functional teams to deliver business outcomes. Over the next 12 months, the goal is to promote this role into Head of Customer Success, where you'll formally lead the team and scale our approach as we grow.

This role is ideal for someone who is ready to step into strategic leadership, while remaining tactical and execution-oriented in the short term.

Customer Onboarding & Implementation

• Lead enterprise onboarding efforts, ensuring successful deployment and customer alignment
• Partner with Solutions Engineering and implementation partners for seamless rollouts
• Build scalable frameworks and repeatable onboarding processes for future CS hires

Adoption, Engagement & Value Delivery

Growth & Expansion

Foundation Building

Future Leadership & Team Building