Director, Patient Enrollment & Experience

Job Description

Job Description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values : Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

We’re looking for a mission-driven Director of Patient Enrollment and Experience to lead and scale our outreach and engagement efforts across both our Enhanced Care Management (ECM) and Palliative Care programs. This role oversees a growing team of outreach professionals who connect with prospective clients, educate them on available services, and guide them through the enrollment process with care and compassion.

You’ll be responsible for developing and executing strategies that drive patient acquisition, build trust with underserved communities, and ensure a seamless, person-centered onboarding experience. This position blends healthcare sales, marketing, and remote team management, making it ideal for a leader who thrives at the intersection of operations, mission, and impact.

This role requires the willingness and ability to work core business hours aligned to Pacific Standard Time.

What you'll do

Leadership & Team Management

Directly manage and support the Clinical Outreach and Community Engagement teams responsible for enrolling patients into ECM and Palliative Care programs.

Set clear performance goals and KPIs for outreach efforts, including call volume, contact rates, enrollment conversions, and engagement quality.

Provide ongoing coaching, support, and performance feedback to ensure team alignment with patient-centered goals and regulatory standards.

Patient Enrollment (ECM & Palliative Care)

Develop and lead strategies and workflows to identify and enroll eligible patients into both the Enhanced Care Management and Palliative Care programs.

Ensure outreach efforts align with eligibility criteria, clinical priorities, and program timelines.

Partner with clinical teams to facilitate smooth transitions from initial contact to care plan initiation.

Patient Engagement & Marketing

Oversee outreach campaigns that engage prospective patients across multiple channels (phone, text, mail, events, community partnerships).

Tailor messaging to reflect the needs of diverse populations and promote trust, relevance, and clarity in every interaction.

Monitor engagement metrics and adjust outreach strategies for continuous improvement.

Cross-functional Collaboration

Collaborate with Product, Data, and Compliance teams to optimize CRM workflows, patient tracking, and reporting.

Work closely with Care Management, Provider Relations, and Clinical Operations teams to ensure timely handoffs and high-quality patient experiences.

Represent the outreach and enrollment function in cross-departmental planning and strategy sessions.

Your qualifications

5+ years of experience in healthcare operations, patient engagement, or enrollment, with 2+ years in a team management role

Direct experience overseeing or managing call center / outreach functions in a healthcare setting

Understanding of Enhanced Care Management, palliative care models, social determinants of health, and person-centered care principles

Track record of leading teams to meet or exceed enrollment targets

Familiarity with CRMs (Salesforce preferred), EHR systems (AthenaHealth), and communication tools (Slack, Zoom, Google Workspace)

Strong interpersonal and communication skills, with a collaborative mindset and high empathy

Bilingual (English / Spanish), preferred

Additional Information

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background / reference checks.

Background Screening : A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

Job Description Scope : This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

Vaccination Requirement : Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

Employment Eligibility : Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

Equal Opportunity Employer : At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Compensation Range : $135K - $155K