Marketing & Administrative Assistant

Job Description

Job Description

Sylvan Learning is the industry leader in providing supplemental education from pre-kindergarten to Adults.

With 45 successful years in the business, Sylvan guarantees positive educational results every step of the way. Our talented employees experience daily the impact they make.

We're an organization that prides itself on instilling knowledge and confidence in each customer we benefit! Join us, and be inspired!

What you get in return :

As a Sylvan team member, you'll work in a fast-paced environment and make an impact in the lives of others. We offer competitive hourly rates in a fun, supportive atmosphere.

Responsibilities :

• Monday-Friday part-time work hours : 8 : 30 am - 1 : 30 pm
• Be the face of Sylvan - Enthusiastic, welcoming demeanor and professional appearance & customer service skills.
• Use our center operations software to edit student schedules, keep detailed notes regarding students and families, and assist Leadership Team and Directors with center-specific tasks
• Create a welcoming and professional front desk environment for our local Prometric testing center and Sylvan students, families, and community.
• Answer phones and routing phones to appropriate team members
• Scan documents and filing
• Assist Prometric testing center to check in candidates, following Prometric guidelines
• Schedule and verify information in Sylvan programs
• Mark attendance daily for each of our franchise-owned Sylvan centers & accurately document teacher hours worked for payroll
• Work with Leadership Team on marketing initiatives / communications for all franchise-owned Sylvan centers
• Attend Marketing ZOOM / calls with Leadership Team monthly
• Attend Sylvan corporation ZOOM trainings / informational sessions as directed by Leadership
• Maintain websites for all franchise-owned Sylvan centers
• Create, post, and manage social media platforms for all franchise-owned Sylvan centers
• Create and distribute center specific fliers and collateral
• Create and distribute monthly student activity calendars and collateral
• Maintain Sylvan and Prometric supplies monthly in partnership with local Center Director and Prometric Director
• Support Sylvan and Prometric standards and procedures for students, candidates, and staff
• Other assigned tasks from Leadership Team

Knowledge Required :

• Associate's or Bachelor's Degree in a related field preferred (Marketing, Communications, Business, etc)
• 3+ years of customer service
• 1+ years of marketing experience
• Experience using Microsoft Office Suite
• Email / Text Marketing platforms such as Constant Contact, EZ Texting, Peach Jar etc
• Experience with Google Suite
• Experience with maintaining Social Media platforms such as Facebook, X, & Instagram

Skills & Abilities Required :

• Strong word processing, data entry, and other administrative skills
• A team player and great work ethic
• Able to prioritize, multi-task, work efficiently, and produce high quality & accurate work in a fast-paced environment
• Communicate effectively in writing
• Ability to maintain student and family confidentiality
• Strong verbal skills; ability to communicate effectively and positively
• Ability to occasionally lift and / or move up to 20 lbs

The above statements are intended to describe the general nature and level of work being required and performed. They are not intended to be a complete list of all job requirements, responsibilities, skills, knowledge, or abilities.