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PCS Leader

PCS Leader

GE HealthCareChicago, Illinois, USA
15 days ago
Job type
  • Full-time
Job description

Job Description Summary

All resources and logistics required to perform services and maintenance activities on customers site / property. These activities contribute to maintain repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning / execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area - Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy / strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own -depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Required Qualifications

  • For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience).
  • For roles in USA - Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s) / Function(s)).
  • Desired Characteristics

    Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document plan market and execute programs. Established project management skills.

    Note :

    To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

    We will not sponsor individuals for employment visas now or in the future for this job opening. For U.S. based positions only the pay range for this position is $89600.00-$134400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.

    GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is an Equal Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

    GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

    While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

    Relocation Assistance Provided : Yes

    Key Skills

    Change Management,Geotechnical Engineering,Asset,Cardiac Surgery,Civil Engineering

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 89600 - 134400

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    Pcs • Chicago, Illinois, USA

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