Body Shop Manager

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California.

Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year.

Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921.

We have immediate openings start an exciting career with Moss Bros. Auto Group today!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• Paid Vacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

We are looking for a Body Shop Manager, this role would suit someone who is currently within a Service or Bodyshop position and looking to progress to the next level in their career!

Responsibilities

• Hires, trains, motivates and monitors the performance of all body shop employees.
• Establishes and maintains good working relationships with insurance adjusters and customers.
• Implements aggressive marketing plan to increase body shop business.
• Gives fair estimates on costs and time required for body work.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handles customer complaints immediately and according to dealership's guidelines.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Provides necessary training.

• Ensures that proper safety equipment is available and being used properly.
• Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available.
• Maintains professional appearance.

Qualifications

• Experience in Estimating, Bodyshop and / or Aftersales processes
• Previous management or customer service experience
• Strong Leadership Skills
• Great Negotiating Skills
• Knowledge of Microsoft office, previous experience using Bodyshop Management systems would be advantageous but not essential
• Knowledge of warranty procedures and excellent negotiation skills when dealing with insurance engineers would also be advantageous but are not essential.
• A keen eye for detail
• We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

Apply for Body Shop Manager

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29 days ago