IT Support Specialist II

Job Title : IT Support Specialist II

Company : Heartland Business Systems

Location : Little Chute, WI

Employment Type : Full-time

Seniority Level : Associate

Position Summary

The IT Support Specialist II provides superior day?to?day hands?on support to the organizations end?user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. The role provides 1?to?1 end?user support and training. Additionally, the role serves as on?call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time.

Roles and Responsibilities / Essential Functions

• Provide first and second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance / documentation; includes updating and maintaining inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Maintain currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and / or systems.
• Participate in the on?call support rotation.

Requirements

Competencies

Required Experience

Preferred Experience

Required Skills, Education and / or Certifications

Preferred Skills, Education and / or Certifications

Equal Opportunity Employer - Including Disabled and Veterans.

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