The qualified applicant will support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at Federal Air Marshal facilities across the U. Travel may be required up to 25% to site locations to support projects or as needed to support the TSA screening workf...
The ideal candidate will be responsible for leading and managing our Communities customer success and customer support teams to ensure the highest level of customer satisfaction. We are seeking a highly motivated and experienced professional to join our team as the Director of Customer Success and C...
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue). Peraton is seeking a Customer Support Specialist ("CSS")...
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. Customer Supply Chain Support. This is an entry level position where you will build a foundation of experi...
Competitive pay / No phones - As a Customer Support Rep you'll: Provide independent and high-quality responses to customers via email ticketing system and chat; Take ownership of customer issues and follow problems through to resolution; Work closely with team leads and shift managers to ensure cust...
Respond to customer support requests. Clearly document support issues and all steps performed in the Customer Relationship Management ticketing. Provide technical support via phone, email, and in-person. Utilize ServiceNow ticketing system to log, track, and prioritize support requests. ...
The CSO supports interactions with both domestic and foreign Customer centers, subject matter experts, lawyers, accountants, and support elements, to include training, finance, banking, security, IT, and logistics. The Commercial Support Officer (CSO) provides strategic recommendations to the Projec...
Under general supervision, in an in-bound call center environment, Customer Support Representatives will provide technical and network problem resolution to users (either customers or company field technicians) by performing a question diagnosis while guiding users through step-by-step solutions. Cu...
Competitive pay & benefits - As a Customer Support Rep you'll: Manage large amounts of incoming calls, emails, and live chats; Handle customer concerns and provide appropriate solutions; Identify and assess customer needs to achieve a high level of satisfaction; Build sustainable relationships and t...
Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile device...
Up to $85K per year / Health, dental, vision, life, and disability / 401k match / PTO / 9a-5:30p / Home office stipend - As a Customer Support Specialist you'll: Answer user questions and requests over chat, email, and phone; Teach customers how to use the product, and translate user confusion into ...
Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile device...
Global Customer Operations (GCO) is a global group of teams who provide support and operational services to support our partners and customers. The key service areas for GCO are, Customer Support, Application Support, Data Services, Customer Fulfilment, Service Delivery and Shared Services. The Cust...
Provide the full range of support required to support the "General Support System" (GSS). We are hiring a Customer Support Specialist for an exciting opportunity located in Ashburn, Va. The GSS is defined as the primary Information Technology (IT) infrastructure used by CBP to support the daily busi...
Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Respond to and resolve customer issues, providing top-tier technical support and customer service. RQ182985 - Cloud Operations and...
Responsibilities: Deliver timely on-site support to customers Provide end-user support and liaise with management on system-related matters Ensure smooth transaction processing Develop and troubleshoot sql queries Demonstrate expertise in federal acquisition processes Collaborate closely with the pr...
Providing Tier I level support of Ricoh products and services, including but not limited to: Operating system functionality Software installation and troubleshooting VoIP configuration and support E-mail configuration and support Mobile Device Management Malware/virus detection and removal Workstati...
The CSO supports interactions with both domestic and foreign Customer centers, subject matter experts, lawyers, accountants, and support elements, to include training, finance, banking, security, IT, and logistics. The Commercial Support Officer (CSO) provides strategic recommendations to the Projec...
Customer Support Manager to serve as a working lead of a Customer Relationship and Services Support Center in support of an Intelligence Community program. Experience providing IT or Software Application related customer support services Experience managing and mentoring teams Demonstrated pro...
Our work depends on Customer Service Support Specialist joining our team to provide Tier one and two mission IT support for all IT-related issues and requirements supporting IT services and support. Seize your opportunity to make a personal impact as a Customer Service Support Specialist, GDIT is yo...
Work with and coordinate effectively with all members of the Customer support team, other Cogent teams as well as vendors in order to ensure swift resolution of customer issues. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitorin...
Respond to and resolve customer issues, providing top-tier technical support and customer service. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support. IT, with a strong focus on cloud operations and custome...
You are responsible for providing excellent customer satisfaction in a fast pace Contact Centre environment by helping our customers, and assisting Program delivery partners (e. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new pos...
We are in need of customer service professionals that can work on-site providing direct customer and client support through promotional techniques. Our focus on customer service is unparalleled! Our goals are simple: Every consumer must benefit from our promotions, every client must benefit from our...
The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrast...